Data deletion instructions

If you run a store that uses Zaply

1. Automatic

   Uninstall Zaply

   In Shopify admin, go to Settings, then Apps and sales channels, and uninstall Zaply. Zaply deletes its Shopify access token straight away.

   About 48 hours later, Shopify sends Zaply a request to erase your store’s data, and Zaply deletes your store’s records from its database, including your customers’ conversations, consent records and cart data.

2. You do this in Meta

   Remove Zaply’s access to your WhatsApp account

   Uninstalling doesn’t disconnect WhatsApp on Meta’s side, and messages sent to your number can still reach Zaply until the erasure request arrives. To stop that straight away, remove the Zaply app’s access to your WhatsApp Business Account in Meta Business Settings. Zaply may also have created a system user in your Meta business during setup; you can remove it there too.

3. By email

   Ask us to delete your data

   To request deletion without uninstalling, or ask what was deleted, email admin@agnustechnology.com from your store’s account email. Include your store’s myshopify.com address and the scope of your request. The manual request workflow must be finalized before this policy takes effect.

If you are a customer of a store that uses Zaply

The store decides how your data is used in Zaply, and we act on its behalf. You can ask the store, ask us, or both.

1. Automatic

   Opt out of marketing messages

   Send STOP as its own message in the store’s WhatsApp chat. PARAR, SAIR, CANCELAR, CANCEL, UNSUBSCRIBE, DESCADASTRAR and REMOVER also work. Zaply records the opt-out as soon as it receives the message. If you write to the store again, the store can still reply to you.

   If marketing messages continue after you opt out, email us with the store’s name and your number.

2. Partly automatic

   Ask the store to delete your data

   When a store asks Shopify to erase a customer’s data, Shopify tells Zaply, and Zaply deletes the order records it holds for that customer. Messages and other records aren’t always linked to your Shopify customer profile, so they may not be removed this way. To make sure, email us as well.

3. By email

   Ask us to delete your data

   Email admin@agnustechnology.com with the store’s name and the WhatsApp number that received the messages so the relevant records can be located. Confirmation that the data is yours may be needed before action is taken. The manual request process needs owner approval before this draft takes effect.

If you connected WhatsApp through Facebook

When a merchant connects a WhatsApp Business Account to Zaply through Meta’s signup flow, Zaply keeps the WhatsApp Business Account ID, the phone number ID and display number, an access token (encrypted) with its type and expiry, and when the account was connected. Zaply uses your Meta business ID during setup but doesn’t store it.

1. You do this in Meta

   Remove the app

   Remove the Zaply app from Business Integrations in your Facebook settings, or from your WhatsApp Business Account in Meta Business Settings, and remove any system user Zaply created.

2. By email

   Ask us to delete what Zaply stored

   The reviewed integration does not include Meta’s data deletion callback. Email admin@agnustechnology.com with your store’s address or WhatsApp Business Account ID to request removal of stored connection details. The manual workflow requires owner approval. Uninstalling Zaply from Shopify also triggers Shopify’s erasure process.

If you visited this website

The website has no forms or analytics scripts. Its hosting service sets cookies and processes technical information to deliver the pages, and may keep server logs. If you emailed us, we keep your message to reply; ask us to delete it at any time.

What deletion doesn’t cover

• Copies in database backups and service logs kept by our providers.
• Messages already delivered to a phone. They stay in that person’s WhatsApp app.
• Data held by Shopify or Meta, which their own privacy policies govern.

How each request is handled

More detail is in the privacy policy.